‘We keep each other up-to-date’
‘Technical management is the basis of property management. If seemingly simple things like replacing light bulbs is not well regulated, tenants will complain and feel they are not taken seriously. Fortrus specializes in technical management and that suits us. We have been working with them since 1997 and are one their first customers. Fortrus currently handles the technical management of our 53 retail properties (120,000 m2.) in the Netherlands. The interesting thing is that we keep each other sharp. Independent audits on how Fortrus is performing are held regularly. These measure, for example, the condition of buildings and maintenance work carried out or on IT systems. The last IT audit resulted in professionalization of the licence agreements. So we have much clearer arrangements with regard to user and backup protocols, and about the intellectual property of the data about our buildings held on the Fortrus-servers. We have benefitted from that, but so has Fortrus.
Regarding property management as a strategic task: this is an important topic within Redevco. We distinguish between the obligations of tenants and us as owners. In retail property tenants are responsible for their own facilities, and we as owner for the shell of the building. For the latter, we rely entirely on Fortrus, both with respect to the optimum condition of our buildings, as well as tracking and identifying possible security risks.
Some things, such as certificates for sprinkler systems or fire alarm systems, are kept in our building files. Soon, however, we will be able to manage and track this in Fortrus’ new No-Claims system. That’s great progress since in NoClaims we will instantly have a complete overview of the major safety risks, the relevant certificates and expiration dates. Also, we hope to give Fortrus even more responsibility to proactively resolve technical issues or to speak to our tenants on our behalf.”